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FLI Underwrites New Baggage Cover Add-on

3rd September 2021

We have teamed up with InsurTech and ancillary insurance product provider CPP Group UK to offer Smart Luggage cover, a travel insurance add-on which protects customers who lose their checked-in luggage during travel. The product is distributed through specialist travel insurance broker Just Travel Cover, and pays out if checked-in luggage is either delayed or lost by the airline during transit.


Karen Beales, MD of the underwriter Financial & Legal, said the product is a response to the nightmare of your bags not appearing on the carousel at the airport following a flight.

“25 million bags are delayed or lost by airlines each year, and although airlines are getting better at tracing bags through technology, 25 million mishandled bags adds up to a huge amount of hassle for people if they are travelling for leisure or business. Smart Luggage provides a real-time payment of £50 if a customer’s luggage is delayed by 30 minutes and £500 if deemed lost after 48 hours. The money goes straight into the customer’s bank or PayPal account without the need for lengthy claims forms”


We understand that nobody wants to start their trip with lost luggage, so we make an instant payment to offset the need to buy a few immediate necessities, and the smart luggage technology then sets to work tracking down the missing bags, giving customers updates via their mobile phones. If the bag is still missing after 48 hours, £500 is placed in the customers’ account to help them buy essentials to replace their lost kit. The cost of the policy is £3.00, which makes it a great additional cover to give travellers extra peace of mind when they reach their destination.


Andrew Jackson, Managing Director at Just Travel Cover, commented:

“With Smart Luggage Cover, we have automated the process as much as possible so that travellers can focus on their travel plans while benefiting from real-time support and cash assistance to minimise disruption. We are really pleased to have partnered with FLI and CPP Group UK on this ground breaking parametric insurance product that helps support travellers at a time when they and the industry are already dealing with the new world of post covid-19 travel”


While the product is being rolled out through Just Travel, Financial & Legal expect to broaden distribution through brokers and affinity partners during the next few months.  As travel picks up again after the pandemic, our product is a timely additional cover for people on their holidays and we are confident it will prove popular with the travelling public. Smart luggage is the latest in a suite of products underwritten by Financial & Legal and is part of our strategy to expand our product suite beyond traditional legal expenses cover, where we made our name.


Carl Carter, UK Country CEO for CPP Group UK, commented

“We are very pleased to have partnered with such an innovative and forward looking insurance company as FLI. FLI have worked closely with CPP UK and Just Travel Cover in designing and providing the insurance that backs such an important and innovative parametric product at a time when international travel is starting to emerge again from the pandemic. Travellers are faced with a multitude of additional pressures at the moment and thanks to Smart Luggage Cover, with FLI and Just Travel Cover, we can provide support and financial assistance to minimise the impact on their holiday and wallet”

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