We intend to provide you with a high level of customer service at all times. However, if you are unhappy in any way please contact:-
Financial & Legal Insurance Company Limited
Cheadle Royal Business Park
By Telephone: 0161 603 2230
By Fax: 0870 130 2581
By Email: [email protected]
We will attempt to resolve your complaint within three business days of receipt and a summary resolution communication letter will be sent to you. Where this is not possible, we will acknowledge your complaint promptly.
If the complaint is not resolved within four weeks of receipt, we will write to you and let you know what further action we will take. A final response letter will be issued within eight weeks of receipt.
Your custom is valuable to us and we want you to be entirely satisfied with the response and service we provide. However, should you remain dissatisfied with our response letter you may be able to refer your complaint to the Financial Ombudsman Service free of charge or the Legal Ombudsman Service. Further details are shown below.